Track your order

Where is my order?

We know you can't wait to receive it. Here's everything you need to know about following your parcel.

How to track your parcel

As soon as your order has shipped, you'll receive a confirmation email with your tracking number. Click the link in the email to follow your parcel all the way to your door.

Didn't receive the email? Check your spam folder – it sometimes ends up there.

Still no tracking number? Email us at support@shoptenvio.com with your order number and we'll send it to you right away.

Other questions about your order?

Email us at support@shoptenvio.com. We reply within 24 hours on working days and are happy to help.

Your order is covered by our satisfaction guarantee – see our refund policy for details.